Request a medical consultation
Connect with a licensed, board-certified physician via telephone or video. Doctors are available 24/7/365, and are ready to diagnose your acute, non-emergent medical ailments, recommend treatment plans and prescribe medication when deemed necessary.
Complete your electronic health record with your current medical information.
Choose your preferred consultation method by selecting the telephone or video option
Receive a diagnosis and treatment plan from a board-certified doctor. Navigo provides quality care and peace of mind wherever you are.
Prescription discounts with mail order options
Save up to 85% on prescription medication. Navigo provides six savings options and methods to obtain your prescriptions; including pharmacy pick-up at over 60,000 locations nationwide and free home delivery on prescriptions with a 90-day supply!
Using NaviGoRx is Simple and Easy. Search for your medication and enter the exact dosage and quantity needed. We will instantly provide you with the cost of the drug.
Once we have helped you find the best price for your medication, select the best way for you to receive it. Pick it up at any pharmacy you choose, or save even more time and money by choosing to have a 90-day supply sent directly to your home. You can also sign up for a home-delivery monthly subscription if you qualify for one of our PAP's (Patient Assistance Programs).
After you have paid for your prescription, simply choose whether you would like to receive your NaviGoRx purchase receipt via text or email. Make sure to bring your receipt with you to the local pharmacy you have selected. We are accepted in over 60,000 pharmacies nationwide, and with your NaviGoRx program, you owe nothing at the pharmacy. Just get your medication and go!
Save even more time and money by qualifying for a PAP program. Let us handle everything for you, and deliver your prescriptions right to your door.
Medical Pricing Transparency
Find fair prices for medical treatments
Healthcare transparency helps you save money on out-of-pocket medical expenses. Shop for affordable care in your area and save hundreds or thousands of dollars while making informed decisions about your healthcare.
Healthcare transparency offers a number of resources to enable you to become an informed consumer by learning how to understand your medical needs and treatment options.
Easily search any procedure to find out how much you should be paying in your area.
Use Fair Price information to compare procedure costs and make decisions about your healthcare.
Save hundreds to thousands of dollars in out-of-pocket costs every time you receive medical care.
Medical Bill Negotiations
Simplify your healthcare expenses
We help you understand and manage your medical bills. Our complimentary review identifies savings opportunities on more than 80% of bills.
We simplify complex medical bills and educate individuals to improve understanding of healthcare financial decisions.
Our team of experts with decades of experience review medical bills for savings opportunities.
Direct negotiations with hospitals or providers on your behalf.
Payment terms and financing options allow you to afford your discounted medical bill.
Insurance Plan Verification
Check your insurance eligibility in real-time
Verify your insurance benefits and review co-pays, deductibles and out of pocket expenses.
Medical Second Opinion
Obtain a second opinion from a team of experts
Medical Second Opinion provides users access to teams of medical specialists that can give independent medical second opinions. Our goal is to ensure that each diagnosis is accurate, and recommend an optimal treatment plan for our members. Each treatment plan can be delivered directly to you and your doctor, along with information needed to make informed decisions with greater confidence.
Our mission is to improve health care outcomes of patients by connecting our clients to the foremost medical experts at top-ranked U.S. hospitals. With over 25 years of experience, our expert medical second opinion service is the gold-standard.
Approved diagnosis to receive second opinions include:
To initiate second opinion requests:
Request Second Opinion
Complete the "Get A Second Opinion" form.
You will be contacted by our Second Opinion nurse who will schedule a telephonic intake. We will collect your clinical records and send them to our team of medical specialists who will perform your independent second opinion.
Improve your mental and emotional well-being
Our membership-based behavioral health program offers confidential assessments, short-term counseling, referrals, and follow-up services to members who have personal and/or work-related problems.
Simply log in to your member portal and complete your Behavioral Health Intake Form. Follow the instructions on the screen after you submit your Intake Form.
Complete your assessment by speaking with a Clinical Manager to determine your individual plan of care. Schedule a session(s) at a time convenient for you.
Utilizing a secure video conferencing system, connect with your clinician from the comfort and privacy of your own home or other locations via computer, smartphone or other video capable device.
Maximize your healthcare savings
Our expert healthcare liaisons review out-of-pocket medical expenses to identify savings potential, research providers and procedures, schedule appointments and work with your doctors to transfer prescriptions to lower priced options.
OR click “Chat” to chat with us
within 24 hours or less, between the hours of 9AM-5PM EST.
Jumpstart your health with personalized help
Areas of Wellness:
Set up an initial assessment with a wellness coach to receive guidance and create your unique action plan.
Continue sessions with your wellness coach while working to achieve your wellness goals.
Improve your decision-making skills, and contribute to a healthier mind and body.
Navigo physicians have access to an extensive list of medications that can be prescribed when appropriate during a telephone or video consultation. No medications will be prescribed through an email consultation.
Physician prescribed medications are e-prescribed directly to a member’s pharmacy of choice for local pick up or shipped by mail order pharmacy directly to a member’s home or office.
In the event that a physician does prescribe medications, he/she will usually limit the supply to no more than thirty days. Patients with chronic illnesses should visit their primary care physician (PCP) or other specialists.
Navigo physicians will not prescribe medications for substances that are controlled by the DEA, or may have the potential for harm, misuse, or addiction as part of a medical consultation. To view a current list of DEA controlled substances visit: www.deadiversion.usdoj.gov/schedules/index.html
All prescriptions are filled in accordance with Navigo’s prescription policy and at the sole discretion of the consulting physician.
Why your Navigo physician may NOT call in antibiotics for a runny nose or a cough.
Most cold like symptoms are a result of viral infections. Sore throats, coughs and stuffy noses will generally improve with time, supportive care, rest and hydration.
Your consultation doctor may suggest these things as a preliminary step in feeling better. Over use of antibiotics is rapidly becoming a global health issue and one we take seriously at Navigo. In addition, when it IS necessary to begin an antibiotic your Navigo physician knows which antibiotics are indicated for which infections.
The CDC* and the related medical societies are very specific about which medications should be used as first line therapy and which are used for patients with allergies or sensitivities.
*For more information about the importance of Antibiotic Stewardship please visit the CDC.GOV web site and browse to “antimicrobial resistance and stewardship”
© 2021 AIM Marketplace & Navigo Health. All rights reserved.
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Navigo Health is dedicated to maintaining the privacy of your protected health information (‘PHI’). PHI is information about you that may be used to identify you (such as your name, social security number or address), and that relates to a) your past, present or future physical or mental health or condition, b) the provision of healthcare to you, or c) your past, present, or future payment for the provision of healthcare. In conducting its business, Navigo Health will receive and create records containing your PHI. Navigo Health is required by law to maintain the privacy of your PHI and to provide you with notice of its legal duties and privacy practices with respect to your PHI. Navigo Health must abide by the terms of this Notice while it is in effect. This current Notice takes effect on August 1st 2017, and will remain in effect until Navigo Health replaces it. Navigo Health reserves the right to change the terms of this Notice at any time, as long as the changes are in compliance with applicable law. If Navigo Health changes the terms of this Notice, the new terms will apply to all PHI that it maintains, including PHI that was created or received before such changes were made. If Navigo Health changes this Notice, it will post the new Notice on its Web site and will make the new Notice available upon request.
We use a combination of multiple firewalls and multiple levels of physical security to protect the Personal Information you share with us outside of the community features of the Service from unauthorized access or disclosure. We encrypt your password when it is submitted to us in order to help protect the Personal Information you share with us from unauthorized access or disclosure. However, you should know that no company, including Navigo Health, can fully eliminate security or other risks associated with the possession of Personal Information. YOU ACKNOWLEDGE THAT SECURITY SAFEGUARDS, BY THEIR NATURE, ARE CAPABLE OF CIRCUMVENTION AND Navigo Health DOES NOT AND CANNOT GUARANTEE THAT PERSONALLY IDENTIFIABLE INFORMATION ABOUT YOU WILL NOT BE ACCESSED BY UNAUTHORIZED PERSONS CAPABLE OF OVERCOMING SUCH SAFEGUARDS. IN PARTICULAR, OUR SERVICE MAY BE USED TO ACCESS AND TRANSFER INFORMATION, INCLUDING PERSONALLY IDENTIFIABLE INFORMATION ABOUT YOU OVER THE INTERNET. YOU ACKNOWLEDGE AND AGREE THAT Navigo Health DOES NOT OPERATE OR CONTROL THE INTERNET AND THAT UNAUTHORIZED USERS (SUCH AS HACKERS) MAY OBTAIN ACCESS TO OR DAMAGE OUR SERVICE OR PERSONALLY IDENTIFIABLE INFORMATION ABOUT YOU. Furthermore, we cannot be responsible for any personally identifiable information about you that you release on your own, or that you request or authorize us to release, or that you choose to make available through the community features of the Service. You are responsible for maintaining the confidentiality of your login information and password. If you believe that there has been a breach of security of your account you can notify us at Navigo Health at any time upon request. To obtain a paper copy of this notice, please contact Navigo Health by emailing Navigo Health at any time upon request. To obtain a paper copy of this notice, please contact email@example.com
Effective date: August 07, 2019
1-800MD, LLC ("us", "we", or "our") own and operates the following websites: https://www.1800md.com and the 1.800MD mobile application ; https://www.NavigoHealth.com website; and https://www.GlobalExpressHealthcare.com; (hereinafter referred to as the "Service").
This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.
Service means the https://www.1800md.com website and the 1.800MD mobile application operated by 1-800MD, LLC
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Cookies are small files stored on your device (computer or mobile device).
Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.
Data Processors (or Service Providers)
Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.
We may use the services of various Service Providers in order to process your data more effectively.
Data Subject (or User)
Data Subject is any living individual who is using our Service and is the subject of Personal Data.
We collect several different types of information for various purposes to provide and improve our Service to you.
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send.
We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device ("Usage Data").
This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When you access the Service with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
We may use and store information about your location if you give us permission to do so ("Location Data"). We use this data to provide features of our Service, to improve and customise our Service.
You can enable or disable location services when you use our Service at any time by way of your device settings.
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
1-800MD, LLC uses the collected data for various purposes:
1-800MD, LLC may process your Personal Data because:
1-800MD, LLC will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.
Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.
Under certain circumstances, 1-800MD, LLC may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
1-800MD, LLC may disclose your Personal Data in the good faith belief that such action is necessary to:
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. 1-800MD, LLC aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.
If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object. You have the right to object to our processing of your Personal Data.
The right of restriction. You have the right to request that we restrict the processing of your personal information.
The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
The right to withdraw consent. You also have the right to withdraw your consent at any time where 1-800MD, LLC relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyse the use of our Service.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
Google Ads (AdWords)
Google Ads (AdWords) remarketing service is provided by Google Inc.
You can opt-out of Google Analytics for Display Advertising and customise the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads
Google also recommends installing the Google Analytics Opt-out Browser Add-on - https://tools.google.com/dlpage/gaoptout - for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
Facebook remarketing service is provided by Facebook Inc.
You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950
To opt-out from Facebook's interest-based ads, follow these instructions from Facebook: https://www.facebook.com/help/568137493302217
Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.
For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: https://www.facebook.com/privacy/explanation
We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).
The payment processors we work with are:
PayPal / Braintree
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Our Service does not address anyone under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Welcome to the Navigo Health website. Navigo Health saves money on out of pocket medical and prescription drug cost and related products, services and content (collectively the “Navigo Health Services”).
NOT FOR EMERGENCIES. The Navigo Health Services are not for use for medical emergencies or urgent situations. IF YOU THINK YOU HAVE AN EMERGENCY, CALL 911 IMMEDIATELY.
The contents of this site, including but not limited to the text and images herein and their arrangement, are copyright © 2017 by Navigo Health, LLC located at 6408 Bannington Rd, Suit B, Charlotte, NC 28226. All Rights Reserved.
In circumstances shall Navigo Health’s total liability to you for all damages, losses, and causes of action (whether in contract, tort or otherwise) exceed the amount paid by you, if any, for accessing this site.
YOU ACKNOWLEDGE THAT YOUR USE OF THE Navigo Health SERVICES IS AT YOUR SOLE RISK, AND THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL RISK ASSOCIATED THEREWITH. ALL INFORMATION, PRODUCTS OR SERVICES CONTAINED ON OR PROVIDED THROUGH THIS WEB SITE ARE PROVIDED “AS IS” WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW Navigo Health AND ITS SHAREHOLDERS, AFFILIATES, DIRECTORS, OFFICERS, MANAGERS, EMPLOYEES OR OTHER REPRESENTATIVES (COLLECTIVELY, “AFFILIATES”) HEREBY DISCLAIM ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT AND FREEDOM FROM COMPUTER VIRUS STRAINS. WITHOUT LIMITING THE FOREGOING, Navigo Health AND ITS AFFILIATES MAKE NO WARRANTY AS TO THE RELIABILITY, ACCURACY, TIMELINESS, USEFULNESS, ADEQUACY, COMPLETENESS OR SUITABILITY OF THE Navigo Health PRODUCTS AND SERVICES PROVIDED HEREUNDER.
Navigo Health MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT: THE SATISFACTION OF GOVERNMENT REGULATIONS REQUIRING DISCLOSURE OF INFORMATION ON PRESCRIPTION DRUG PRODUCTS; OR ANY TREATMENT, ACTION OR APPLICATION OR PREPARATION OF MEDICATION BASED ON INFORMATION OFFERED OR PROVIDED THROUGH THE Navigo Health SERVICES.
IN NO EVENT SHALL Navigo Health NOR ANY OF ITS AFFILIATES BE LIABLE FOR ANY DIRECT DAMAGES IN EXCESS OF (i) THE PURCHASE PRICE FOR THE PRODUCT, OR (ii) IN THE EVENT NO PURCHASE PRICE WAS PAID OR REQUIRED. IN ADDITION, TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL Navigo Health NOR ANY OF ITS AFFILIATES BE LIABLE FOR ANY SPECIAL, PUNITIVE, INDIRECT, INCIDENTIAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO PERSONAL INJURY, WRONGFUL DEATH, LOSS OF USE, LOSS OF PROFITS, INTERRUPTION OF SERVICE OR LOSS OF DATA, WHETHER IN ANY ACTION IN WARRANTY, CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO NEGLIGENCE OR FUNDAMENTAL BREACH), OR OTHERWISE ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF, OR THE INABILITY TO USE, THIS WEB SITE OR ANY SERVICE OFFERED THROUGH THIS WEB SITE OR ANY MATERIAL OR INFORMATION CONTAINED IN, ACCESSED THROUGH, OR PRODUCTS PURCHASED ON THIS WEB SITE, EVEN IF AN AUTHORIZED REPRESENTATIVE OF Navigo Health IS ADVISED OF THE LIKELIHOOD OR POSSIBILITY OF THE SAME. TO THE EXTENT CERTAIN JURSIDICTIONS RESTRICT ANY OF THE ABOVE LIMITATIONS OF LIABILITY; SUCH LIMITATIONS SHALL NOT APPLY IN SUCH JURISDICTIONS TO THE EXTENT OF SUCH RESTRICTIONS.
Third Party Sites. Although the Navigo Health may include links providing direct access to third-party Internet sites as a convenience, the inclusion of a link does not imply endorsement of the linked site by Navigo Health. Navigo Health takes no responsibility for the content or information contained on those other sites, and does not exert any editorial or other control over those other sites. Nor does Navigo Health take responsibility for the privacy policies and practices of these third-party links.
Navigo Health reserves complete and sole discretion with respect to the operation of the Navigo Health Services. Navigo Health may, among other things withdraw, suspend or discontinue any functionality or feature of the Navigo Health Services. Navigo Health is not responsible for transmission errors or corruption or compromise of data carried over local or interchange telecommunication carriers. Navigo Health is not responsible for maintaining data arising from use of the Navigo Health Services. Navigo Health reserves the right to maintain, delete or destroy all communications and materials posted or uploaded to the Navigo Health Service pursuant to its internal record retention and/or destruction policies.
You agree not to access or use the Navigo Health Services in an unlawful way or for any unlawful purpose. You agree not to post or transmit: (a) a message under a false name; or (b) any information which (i) is libelous, defamatory, obscene, fraudulent, false or contrary to the ownership or intellectual property rights of any other person, or (ii) contains any virus, worm, Trojan horse or other code which is contaminating or destructive to the files or programs of Navigo Health or any of its affiliates. Navigo Health reserves the right to delete any information provided by you that it deems in its sole discretion fraudulent, abusive, defamatory, and obscene or in violation of a copyright, trademark or other intellectual property or ownership right of any other person.
The indemnification provisions set forth above and the provisions under Section 3 Legal Notices and Disclaimers are for the benefit of Navigo Health, and its Affiliates. Each of these individuals or entities shall have the right to assert and enforce those provisions directly against you on its own behalf.
Navigo Health may provide notice by e-mail to the e-mail address you provided during the registration, by a general notice on the Navigo Health Web site, or by written communication delivered by first class U. S. mail or express courier to your address on record in the Navigo Health account information. You may give notice to Navigo Health at any time via electronic mail to firstname.lastname@example.org or by letter delivered by first class postage prepaid U. S. mail or overnight courier to Navigo Health, 6408 Bannington Rd, Suit B, Charlotte, NC 28226.
Navigo Health is designed and intended for use by adults. It is not intended for, nor designed to be used by children under the age of eighteen. A parent or guardian, however, may use Navigo Health on behalf of a minor child. The parent or guardian assumes full responsibility for ensuring that the authentication information is kept secure and that the information submitted is accurate.